Learning Experience Architect > Daniel Riemen

My career started in frontline retail operations and grew into instructional design, process support, and operational systems work across regulated and high-complexity environments.

Across financial services, healthcare, technology, government, and retail, I have repeatedly worked on the same kind of problem: important work being slowed down by unclear processes, scattered documentation, inconsistent execution, and too much dependence on individual know-how.

My work focuses on turning that mess into usable systems: clearer intake, better documentation, cleaner review cycles, stronger onboarding, repeatable workflows, and support materials that help teams do the work the same way twice.

TD Bank — Sr. Learning & Development Designer

Jun 2022 – Present | Remote

Design enterprise learning, documentation, and execution-support systems for regulatory change initiatives across a highly regulated financial institution.

Partner with risk, compliance, product, and business stakeholders to turn complex requirements into role-specific training, job aids, review structures, and implementation materials. Much of the work involves coordinating SMEs, clarifying responsibilities, reducing review churn, and helping large groups apply new requirements consistently.

ansrsource — Instructional Designer (Contract)

Jul 2024 – Dec 2025 | Remote

Partnered with academic and industry stakeholders to turn complex subject matter into structured digital learning experiences.

Supported content architecture, accessibility requirements, stakeholder review, and production coordination across distributed teams. Balanced instructional goals, platform constraints, accessibility standards, and client feedback to keep projects moving cleanly from raw expertise to usable learning assets.

Braintelligence — Chief Marketing Officer (Freelance)

Jun 2023 – Nov 2024 | Remote

Built early marketing, communication, and operating systems for a neuroanalytics startup.

Created messaging structures, internal workflows, research processes, and knowledge-sharing materials that helped the team explain the product, organize information, and support strategic decisions during an early growth stage.

Level 00 — Freelance Copywriter (B2B SaaS & Tech)

Dec 2022 – Dec 2023 | Remote

Produced research-driven content for technical, policy, and operational audiences.

Translated complex systems, product details, and business requirements into clear materials for executive and technical readers. Focused on preserving accuracy while making complicated information easier to understand, evaluate, and act on.

LL Flooring — Training Specialist

Apr 2021 – Jun 2022 | Richmond, VA

Supported operational readiness across 400+ retail locations during major technology and process transitions.

Partnered with leadership and field SMEs to modernize onboarding, standardize operational knowledge, and improve consistency across distributed teams. Built training and support materials that helped store teams adopt new systems and follow updated procedures.

Lowe’s Companies Inc. — Senior Learning Designer

Oct 2020 – Mar 2021 | Remote

Supported workforce transition initiatives for a 200,000-associate organization.

Designed scalable learning and knowledge-transfer materials to help employees adopt new platforms, processes, and operating standards across multiple business functions.

Performance Plus International — E-Learning Consultant

Jan 2017 – Oct 2020 | Philadelphia, PA

Served as lead consultant for government, healthcare, and corporate clients.

Designed training, documentation, and process-support tools for regulated and high-complexity environments. Helped clients standardize knowledge, reduce reliance on informal explanations, and create materials that supported compliance, consistency, and execution.

Utica National Insurance Group — E-Learning Specialist

Nov 2016 – Jan 2017 | Remote

Developed and maintained compliance and operational training for enterprise insurance teams.

Supported content delivery, assessments, LMS administration, and training updates that helped maintain consistency across regulated insurance operations.

Donatos Pizza — Interactive Media Specialist

Apr 2015 – Sep 2016 | Columbus, OH

Created training and communication materials for corporate and franchise teams.

Built multimedia resources that helped standardize brand expectations, customer experience practices, and operating procedures across distributed restaurant locations.

Core Competencies

  • Operational Systems

    • Workflow design

    • Intake and approval systems

    • Documentation systems

    • Review process design

    • Operational standardization

    • Process mapping

    • QA controls

    Regulated Work & Change

    • Regulatory change adoption

    • Compliance training

    • Audit-supportive documentation

    • Role-specific implementation

    • Stakeholder coordination

    • SME review management

    • Enterprise rollout support

    Knowledge Transfer

    • Onboarding systems

    • Job aids and walkthroughs

    • Learning architecture

    • Content structure

    • Technical communication

    • Knowledge retention

    • Performance support

Tools:

Workflow & Documentation

  • SharePoint

  • Power Automate

  • Microsoft Forms

  • Excel

  • Notion

  • Process mapping

  • Documentation systems

Learning & Enablement

  • Articulate Storyline

  • Rise

  • Adobe Captivate

  • Camtasia

  • LMS administration

  • Accessibility implementation

  • Assessment design

Content & Media

  • Figma

  • Adobe Photoshop

  • Adobe Illustrator

  • Adobe Premiere Pro

  • Adobe After Effects

  • Audacity