TD Bank — Sr. Learning & Development Designer

Jun 2022 – Present | Remote

Lead enablement workstreams supporting regulatory change across a large financial institution.

• Led enablement for a 14-month initiative serving 36,000 employees across more than 10 business units, eight implementation pathways, and 50+ subject matter experts

• Translate complex financial-crime requirements into role-specific implementation structures, learning assets, job aids, walkthroughs, and performance support

• Designed an automated intake and approval workflow that processed 70+ requests and eliminated approximately 200–300 manual email interactions

• Partner with risk, compliance, product, business, and technology stakeholders to clarify ownership, govern reviews, and prepare initiatives for rollout

• Build quality controls, accessibility standards, documentation systems, and reusable frameworks that support consistent execution

ansrsource — Instructional Designer (Contract)

Jul 2024 – Dec 2025 | Remote

Designed accessible digital learning and implementation support across education, healthcare, accessibility, and specialist technology projects.

• Served as a subject matter expert for AI business integration within a multi-course AI Project Implementation program

• Converted complex expert knowledge into structured curricula, learning flows, assessments, and review-ready materials

• Coordinated distributed stakeholder feedback across instructional, technical, accessibility, and platform requirements

• Created reusable structures that made content easier to review, revise, and maintain after delivery

Braintelligence — Chief Marketing Officer (Freelance)

Jun 2023 – Nov 2024 | Remote

Led marketing, communication, and early operating development for a neuroanalytics startup.

• Established product positioning and messaging for business, investor, and customer audiences

• Translated a technical product into clear value propositions, presentations, and decision-support materials

• Developed market-research, business-development, and internal communication workflows

• Organized product knowledge and strategic research for the founding team

Level 00 — Freelance Copywriter (B2B SaaS & Tech)

Dec 2022 – Dec 2023 | Remote

Produced research-driven content for technology, policy, business, and operational audiences.

• Translated complex products, systems, and requirements for executive and technical readers

• Created long-form content, research summaries, and decision-support materials while preserving technical accuracy

LL Flooring — Training Specialist

Apr 2021 – Jun 2022 | Richmond, VA

Led learning and rollout support for technology, process, and onboarding changes across more than 400 retail locations.

• Built scalable training, performance-support tools, and manager resources for new platforms and frontline workflows

• Partnered with field leaders and subject matter experts to standardize operational knowledge

• Supported LMS implementation and onboarding modernization across a distributed workforce

Lowe’s Companies Inc. — Senior Learning Designer

Oct 2020 – Mar 2021 | Remote

Designed scalable enablement for workforce-transition initiatives within a 200,000-associate organization.

• Built learning and knowledge-transfer systems for new platforms, processes, and operating standards

• Converted enterprise changes into role-aware guidance across multiple business functions

• Created rollout resources supporting consistent adoption across a large, distributed workforce

Performance Plus International — E-Learning Consultant

Jan 2017 – Oct 2020 | Philadelphia, PA

Led client-facing learning and performance-support engagements for government, healthcare, and corporate organizations.

• Managed projects from requirements gathering through design, development, stakeholder review, quality assurance, and delivery

• Coordinated clients, subject matter experts, designers, developers, and production contributors

• Built accessible training, documentation, review frameworks, and process-support tools for regulated and high-complexity environments

• Established reusable production and review structures that improved consistency across projects

Utica National Insurance Group — E-Learning Specialist

Nov 2016 – Jan 2017 | Remote

Developed and maintained compliance and operational learning for enterprise insurance teams.

• Administered LMS content, assessments, course updates, and training delivery

• Partnered with stakeholders to maintain procedural accuracy across regulated materials

Donatos Pizza — Interactive Media Specialist

Apr 2015 – Sep 2016 | Columbus, OH

Created learning and communication resources for corporate and franchise operations.

• Produced multimedia training for operating procedures, customer experience, and brand standards

• Standardized process communication across geographically distributed restaurant locations

Core Competencies

• Program and Transformation Leadership

  • Cross-functional program delivery

  • Enterprise rollout planning

  • Organizational readiness

  • Regulatory change adoption

  • AI and technology adoption

  • Stakeholder governance

  • Role-specific implementation

  Operational Systems and Governance

  • Workflow design and automation

  • Intake and approval systems

  • Process mapping and improvement

  • Review governance

  • Documentation systems

  • Quality assurance controls

  • Operational standardization

  Enablement and Knowledge Systems

  • Learning architecture

  • Workforce and customer enablement

  • Onboarding systems

  • Performance support

  • SME coordination

  • Technical communication

  • Accessibility implementation

Tools:

Workflow & Documentation

Microsoft Power Automate, SharePoint, Microsoft Forms, Excel, Notion

Learning & Enablement

Articulate Storyline, Rise, Adobe Captivate, Camtasia, LMS administration, assessment design

Content & Media

Figma, Adobe Photoshop, Illustrator, Premiere Pro, After Effects, Audacity