Applied Learning Architecture

Each project here represents a different kind of challenge, but the same principle applies: building frameworks that transform expertise into business outcomes. The followings case studies exemplify observed outcomes and measured improvement in how people learn, apply, and adapt.

The details for each have been scrubbed to protect the privacy of the clients represented in each.

New Technology Training Rollout

A large-scale compliance initiative aimed at improving how suspicious activity reports were identified and filed across the enterprise. I was brought in at the earliest stage to translate complex requirements into a coherent, interactive learning experience. My design introduced simulated micro-app interactions, so learners could practice inside a realistic environment rather than just watching static screens.

The work involved coordinating across multiple lines of business, capturing subject-matter expertise, and converting it into modular, role-specific learning paths. The resulting training equipped employees not just to use the new system but to understand their critical role in the larger regulatory process. All feedback was positive, including edits made to improve capturing knowledge using the end-of-course assessment. Over 36,000 employees were assigned this training rollout with a 5 star aggregate rating.

  • 30–40% fewer redundant escalation tickets due to clearer role understanding
  • 20% reduction in learner seat time through modular refresh design
  • 95%+ on-time certification completion rate (up from ~85%)
  • $250K+ in productivity savings from reduced false escalations and retraining

eLearning Team Enablement

I was tasked to upskill a small internal design team responsible for public-sector training. Their use of Articulate Storyline was inconsistent, and recording quality varied wildly. I built and led a practical training program focused on workflow discipline, advanced triggers, branching, and proper audio engineering, right down to volume normalization and breathing techniques for dialogue delivery.

I also re-standardized their authoring templates and reviewed each developer’s output, giving structured feedback and hands-on demonstrations. The goal was self-sufficiency: getting the entire team to produce content that met a shared quality bar. Results were entirely positive - taking a team of self-taught authors and helping them to create content with a singular shared skillset.

  • Rework hours cut ~35% by establishing shared standards

  • Audio and content QA issues reduced 50%

  • Project delivery speed improved 30–40% (4 weeks → ~2.5 weeks)

  • $100K+ annual productivity gain based on reduced rework and better throughput

Escalation Learning Blueprint

This project centered on training healthcare professionals to identify early-warning signs requiring rapid escalation. The source content was a dense clinical guide that I translated into clear, scenario-based learning. Working fully remotely, I collaborated with global stakeholders to balance scientific accuracy with clarity and brevity.

My focus was building engagement through simplicity; minimalist visuals, structured decision paths, and concise on-screen information. The resulting blueprint made it easier for future developers to reproduce the same quality level across additional modules.

  • Review cycles shortened by ~25% through cleaner outlines

  • SME approval rate doubled (“ready to build” on first pass)

  • Template reused for 3 subsequent modules (development time cut 60%)

  • Estimated savings: ~$80K in reduced dev labor and faster go-live

Technology Sales Onboarding

A technology manufacturer needed to prepare its global sales team to sell a first-of-its-kind hardware platform. The challenge was to convert a highly technical white paper into digestible, credible learning that salespeople could apply in live expert-to-expert conversations.

I identified key performance concepts, removed redundant engineering jargon, and built an instructional structure that supported real-world use cases. Every visual and line of narration was validated with SMEs to preserve technical integrity.

  • 40% boost in seller confidence during expert-level demos (surveyed)

  • 30% fewer SME call-ins during client meetings

  • Training template reused for next launch, saving ~80 developer hours

  • Estimated impact: +10–15% faster sales ramp for new tech line

Security Program Refinement

This course was already developed but misaligned with the intent of the subject experts who commissioned it. My role was to bridge that gap—interpreting sparse feedback and making targeted edits that honored expert intent while preserving development efficiency.

By acting as a translator between security specialists and instructional developers, I reshaped the tone and sequencing to reflect the right priorities without inflating cost or complexity. The result was training that better captured the gravity of the subject matter and connected with educators responsible for daily implementation.

  • 7 modules standardized in 3 weeks (25% faster maintenance cycle)

  • Course completion errors eliminated post-migration (previously 5–8%)

  • SME review rounds reduced from 5 → 2

  • ~$50K+ annual savings through reduced rework and clearer deployment